Our Returns & Refunds Policy
At Muse, we want you to love your purchases. If for any reason you're not entirely satisfied, we're here to help make things right.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags attached.
- For apparel, items must be unworn and unwashed.
All items are eligible for return under these conditions. We do not have specific non-returnable items.
Return Window
You have 3 days from the date you received your item to initiate a return.
How to Initiate a Return
To start a return, please contact our customer service team at justandydev@gmail.com. Please provide your order number and the reason for your return. Our team will guide you through the next steps and provide you with a return authorization if applicable.
Shipping Your Return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Muse does not provide return shipping labels; customers must arrange their own shipping.
Please send your returns to: 11 Sir Street Yaba, Lagos
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 24 hours. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We offer exchanges for items damaged on arrival, or if the size received is not what was ordered by the customer. Please contact our customer service team at justandydev@gmail.com for assistance.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately upon receipt at justandydev@gmail.com with details of the product and the defect. Please include photographic evidence if possible. We will work with you to find the best solution, which may include a replacement or refund.
Questions?
If you have any questions regarding our returns and refunds policy, please don't hesitate to contact us at justandydev@gmail.com.